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Return and Refund

Return and Refund

Our policy lasts 7 days from the date of delivery. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing for reasons not due to our error.

* Any item that is returned more than 7 days after delivery

* Any customised item cannot be returned and no amount will be refunded

 

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*Any customised item cannot be returned and no amount will be refunded

 

Late Or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact.shoponscratch@gmail.com.

*Any customised item cannot be returned and no amount will be refunded

 

Sale Items (If Applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 *Any customised item cannot be returned and no amount will be refunded

Exchanges (If Applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact.shoponscratch@gmail.com and send your item to: Maasis Interfashion Pvt. Ltd. B2-1/B/ New Lalabagan CMDA Road(Kalinagar) P.O. Bidhangarh, P.S. Rabindranagar Kolkata - 700 066, West Bengal, INDIA.

  *Any customised item cannot be returned and no amount will be refunded

Shipping

To return your product, you should mail your product to: Maasis Interfashion Pvt. Ltd. B2-1/B/ New Lalabagan CMDA Road(Kalinagar) P.O. Bidhangarh, P.S. Rabindranagar Kolkata - 700 066, West Bengal, INDIA.

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

*Any customised item cannot be returned and no amount will be refunded